Support Desk
Support, troubleshooting, and reporting guidance.
Use this page to report issues across offline workflows, cloud sync, revision tools, document processing, and privacy-sensitive operations.
Support lanes
What to mention for each type of issue
Access and sync
- State whether you used offline mode or Firebase sign-in.
- Say whether the issue is account creation, login, sync, or missing data.
- Include the device or browser you used.
Case archive and matter entry
- Name the tab or case page where the problem occurred.
- Say whether the issue is date browsing, field entry, archive search, note structure, or export.
- Include a short sample search term if relevant.
Revision and forgetting curves
- Report the flashcard or topic involved.
- Say whether the issue is queue order, Again/Hard/Good/Easy actions, or curve display.
- Include whether it happened in the list, card, or fullscreen curve page.
Documents, OCR, and AI
- State the document type: PDF, ePub, Office, image, or mixed scan.
- Say whether the issue is upload, OCR, AI generation, conversion, or export.
- Do not include privileged or client-identifiable information in support emails.
Quick troubleshooting
First checks before sending a report
Confirm the mode
Check whether you were in local-only use, signed-in sync, document-processing mode, or AI-assisted mode.
Reduce the scope
Try to reproduce the issue with one case, one flashcard, or one document instead of a full library.
Capture the surface
Take a screenshot of the exact tab, dialog, or chart before leaving the page.
Send a structured report
Include platform, app version, exact action, expected result, actual result, and whether privacy-sensitive data was involved.
FAQ
Common questions
Can I use the app without signing in?
Yes. The core study workflow can run locally. Sign-in is only needed for cloud-backed features you want to enable.
Where is my study content stored?
Depending on the mode, content may stay in local device/browser storage or sync to Firebase under your account. See the privacy policy for the exact distinctions.
Does the app track me for advertising?
No. The current reviewed build does not include advertising or third-party tracking SDKs.
What should I avoid sending to AI features?
Do not send privileged material or client-identifiable information. AI features are for study support and may forward selected text to the AI provider configured in the app.
What if document OCR or conversion fails?
Report the document type, file size, whether it was image-heavy, and which step failed: upload, parse, OCR, AI, or export.
How do I report a privacy concern?
Email the support contact with the subject “Law Student Notepad privacy”, describe the exact workflow used, and state whether the issue involved local-only data, Firebase sync, document upload, or AI processing.